Last updated: October 23, 2026
If something isn't right with your order, we'll help you put it right.
30-day returns
Return most items within 30 days of delivery. Items should be unused and in their original packaging, with all parts and documentation.
Items that can't be returned
- Gift cards, eGift cards and memberships
- Opened skin care, supplements and personal care products
- Opened oral care items, such as mouth tape and retainer accessories
- Used pet beds, toys, collars, leashes and grooming tools
Damaged, faulty or wrong items
Contact us within 7 days of delivery with your order number and a photo. We'll send a replacement or refund you in full, including original shipping, and cover the return cost.
How to return
- Email info@megadigitalmarket.com or call +1 803-776-8281 with your order number (starting with MDM-) and the items you're returning.
- We'll reply within one business day with a return authorization and the return address.
- Pack the items securely and send them with a tracked service.
Return shipping
If you're returning an item because you changed your mind, the return shipping cost is yours, and the original shipping charge isn't refunded.
Refunds
We inspect returns within 3 business days of receiving them and refund your original payment method. Your bank may take 5 to 10 business days to process it. Refunds reflect any promo code discount, and cash on delivery orders are refunded by bank transfer or check.
Exchanges
Want a different item instead? Let us know when you start your return and we'll arrange it.
Questions
Call +1 803-776-8281, email info@megadigitalmarket.com or use our contact form.